SHOPPING INFORMATION
o, all you need is an email address to place and track orders. To checkout faster, access your wishlist and order updates, we recommend setting up a JordanTH account.
If you create a JordanTH account and place an order, you’ll be automatically enrolled in our loyalty programme, Access. Every piece you buy takes you one step closer to unlocking exclusive rewards – from early sale access and priority customer care to unlimited free shipping and a dedicated personal stylist.
Follow the forgot your password link on our Sign In page and enter your email address. You’ll then receive an email to reset your password.
Stay informed of new arrivals, trends and exclusive promotions by entering your email address at the bottom of our homepage. You can manage your email preferences in your account.
Here’s how:
Choose a category or brand from the top navigation menu or search to explore a specific style or brand
Select your desired item and click Add To Bag. Once you’ve added all items, it’s time to checkout
Sign in to your account or, if you’ve not yet created one, continue via guest checkout
Enter your address, payment method and delivery details to place your order. We’ll confirm the order and it will be carefully prepared and sent to you, with updates every step of the way.
Sure. Our global Customer Service advisors are happy to assist you with this.
This varies depending on the size, weight and destination of your chosen items. The good news is we offer One Delivery Fee for orders above a certain threshold – this means you can order multiple pieces from multiple locations for one fee. You’ll see the delivery fee at the checkout.
Once your order is confirmed, we’ll send it within 2 business days. Depending on your location and selected delivery method, delivery can take 7-15 business days. If you ordered from multiple JordanTH brands and partner boutiques, your items will arrive separately. We’ll email you with the tracking information and an estimated delivery date when each item is sent.
You can also track your order by heading to Orders & Delivery in your account. Opted for guest checkout? Track your guest order here
Online orders can sometimes come from different warehouses or in batches. If you only receive part of your shipment, don’t worry, you’ll receive tracking on the rest of the items soon.
For any in-store purchase, please contact the store directly. You may find the locations at https://jordanth.store/pages/locations or email [email protected]. And you can always checkout our great selection, here online at www.jordanth.com
Expect a response within 24-48 hours from our representatives. Please allow more during hot releases. A representative is available Monday-Friday 9am-6pm EST.
A domestic customer should receive a shipping confirmation email within 3-5 days of purchase. An international customer should receive a confirmation email within 5-7 days of purchase. If you don’t see it, check your spam folder, it may have been sent there.
There are two things that can be happening. 1) The shipment is being processed currently or 2) The carrier missed the initial scan when they picked up your order. Tracking will be updated as soon as the carrier scans the shipment. If it does not update for multiple days please contact [email protected] to locate your order.
Sorry, we are unable to combine shipments on more than one order.
We provide worldwide shipping.
It’s down to our unique business model. At JordanTH, you’re shopping items from our luxury brands and partner boutiques worldwide.
Prices are determined by each JordanTH brand and partner boutique, so the price of the same item may vary depending on where it’s coming from and your location. That’s also why placing an item in your shopping bag or wishlist won’t reserve it at a particular price.
Although we don’t have any control over price variation, we’ll always offer you the best price available to your destination when you place your order.
To view the most accurate prices, select your delivery destination on our website.
This is determined by your delivery destination and will be displayed at checkout before placing your order. If your local currency is unavailable, your order will be charged in USD for a competitive exchange rate.
If you pay by debit card or PayPal, JordanTH will take payment when you place your order.
- PayPa
- Visa
- MasterCard
- Maestro
- American Express
- Discover
For your safety, security checks are taken on all payments made to us at the time of purchase.
hen you complete a checkout, your credit card company puts an authorization for the order amount on your card. This money has not been paid to JordanTH; rather your card company has put a hold on it for you while you check out. If your address information fails to validate (maybe your shipping and billing addresses aren’t the same), then your payment will be declined. Your credit card company will release the authorization between 3-5 business days after it is made depending on your bank. If you attempt to checkout multiple times, your card will be authorized multiple times.
Absolutely. We keep your personal data private and confidential and only share it with your consent or if legally permitted to. For further details, view the JordanTH Privacy Policy
For international size conversions, please follow this: link here.
*This is not standard across all brands and should be used as a guideline
You can receive a refund if we at JordanTH made an error. If you are refunding because of something not in our control we will not be able to cover return shipping expenses. Other fees my-apply, when submitting a refund. For full details check out our Returns Page.
If you wish to cancel your order, we will do our best to do so; however, once the order is acknowledged by our warehouse, it’s more difficult to stop the process.
All cancellations and returns are subject to a $15.00 cancellation or return fee.
We offer a refund on any items returned to us within 14 days of the delivery date, excluding any delivery costs. You can use our Free Collection service to return any unwanted items.
To start a return, go to Orders & Returns in your account, or if you placed your order as a guest, enter your guest order details here
It’s best to book your collection within 7 days of delivery — this is to make sure your package arrives within the required time frame. We are unable to process exchanges and all returned items must be unworn, undamaged and unused, with all tags attached. All designer boxes or cases that came with your order must be included with your return. If anything is damaged or missing from your return, you may not receive your refund. Read the full Returns Policy here
Here’s what you need to do:
- Contact us within 14 days to request for address after you made the purchase at jordanth.com.
- Repackage your order, please remember to include the proof of your purchasing and other accessories.
- Go to your local post office and get your package shipped. Please remember to ask for the shipping receipt.
- Email us the copy of the shipping receipt and we will refund your order only after we receive your return parcel.
You can track your return by using the tracking number assigned to your Return Label. As soon as it’s accepted by our brand or partner boutique, we’ll send you a confirmation email.
Your refund will be processed to your original payment method. This can take up to 14 days to show in your account, depending on your payment provider.
Yes, of course. Please contact us at [email protected] to walk you through the process. This is only available if items are still in stock.
Orders that haven’t been shipped or scanned by the carrier won’t show up on the tracking page. Please allow 3-5 business days for this information to appear.
During hot release days, order confirmation emails can be delayed, and sometimes end up in your spam folder. As long as you received an order number during checkout then your order did go through. Save your order number for your records and in case you need to contact us.
