1/ RETURN POLICY
We accept returns within 14 days, starting from the day your order was delivered.
Returned items must comply with our returns policy:
- Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included
- Footwear and accessories must be returned with the original branded boxes and dust bags, where provided, and placed inside a protective box when returned
- When trying on footwear, please do not mark the soles or damage the shoe box
- Made-to-order items cannot be returned as they have been created to your specification, unless the item arrives damaged or faulty when delivered to you
Unfortunately, JordanTH cannot cover or refund the price of return shipping. We can only refund the cost of merchandise (fees may apply).
If you’re returning an item because of an error made by JordanTH, please contact us at [email protected] to discuss shipping arrangements. If we are decidedly responsible for the issues warranting a return or exchange, we can refund or reimburse shipping cost up to $9.95. The remaining amount will be refunded when we receive and process your item(s).
Please be careful when trying on your purchases and return them in the same condition you received them. Any returns that do not meet our policy will not be accepted.
To create a better shopping experience for our customers, we offer a flexible returns policy. We monitor the number of returns and reserve the right to close your JordanTH account or restrict future orders if your return behaviour is in breach of our Returns Policy. Read our Terms & Conditions here
PLEASE NOTE: If you wish to cancel your order, we will do our best to do so; however, once the order is acknowledged by our warehouse, it’s more difficult to stop the process. Also, due to high demand, some products might sell out during the exchange process. To avoid this, we suggest, if possible, you place a new order for the correct item. Once your previous order is returned to us, we will waive any restocking fees.
All cancellations are subject to a $15.00 cancellation fee. See return form for return fees.
Cancelling an order under the Consumer Contracts Regulation
Depending on where you live, you can also choose to cancel your order under the Consumer Contracts (Information, Cancellation and Additional Charges) 2013 Regulations (CCRs). If you would like to cancel your order, you must notify us of your wish to cancel within 14 days from the date your order arrived using one of the methods set out below. Once you notify us, you will be responsible for the cost and arrangement of returning the items to the JordanTH brand or partner boutique you ordered from.
For more information on cancelling an order under the Consumer Contracts Regulation (CCRs), view our Terms & Conditions
To cancel a contract, you must inform us, preferably:
- By Whatsapp on +1 (720) 806-0072 or E-mail [email protected], giving us your name, address and order reference; or
- By completing and returning this cancelation form to the address specified in the form.
2/ HOW TO RETURN
As part of our commitment to reducing our environmental impact, our return instructions are paper free. This benefits our customers, our people and our planet.
When returning your items, please include any accessories, branded boxes or cases that came with your order, in the reusable JordanTH packaging. If anything is damaged or missing from your return, you may not receive your refund.
Whether you arrange a collection or drop off your return, you’ll need to do this from the country or region you ordered to.
Our customer service will help you next step.
If you have been granted to return your goods:
Here’s what you need to do:
- Contact us within 14 days to request for address after you made the purchase at jordanth.com.
- Repackage your order, please remember to include the proof of your purchasing and other accessories.
- Go to your local post office and get your package shipped. Please remember to ask for the shipping receipt.
- Email us the copy of the shipping receipt and we will refund your order only after we receive your return parcel.
3/ REFUNDS
Once your return has been received and accepted by our brand or partner boutique, your refund will be processed to your original payment method, excluding any delivery costs. Refunds can take up to 14 days to show in your account, depending on your payment provider. If you’re eligible, we may be able to process your refund as JordanTH credit if you prefer. Once processed, it will show in your JordanTH account to use the next time you shop with us.
To track the return of your package, use the Waybill Number from the Waybill Doc included in your order. Or check the status of your return by going to Orders & Returns in your account. If you placed your order as a guest and want to track your return, enter your guest order details here
All cancellations are subject to a $15.00 cancellation fee. See return form for return fees. We’ll arrange a return and process a full refund for the faulty item (excluding any delivery costs).
4/ Final sale, made-to-order and pre-owned items
Final sale items
Final sale items cannot be returned unless the item arrives damaged or faulty when delivered to you. If your order arrived in a flawed condition, please contact our global Customer Service team.
Made-to-order items
Due to the nature of made-to-order items, and the fact they have been specially created for you, we can not accept returns unless the items are damaged or faulty when delivered to you.
Pre-owned items
Pre-owned items sold at JordanTH are checked prior to sale to guarantee their quality and precision. These items should be treated with care and returned in the same condition they were received.
If any of your purchases arrive in a flawed or faulty condition, or without JordanTH and brand tags attached, contact our global Customer Service team
